Rights
- Right to information in an understandable language, education about the patients healthcare needs and expected cost of treatment.
- Right to personal dignity and privacy during examination, procedures and treatment.
- Right to protection from physical abuse and neglect.
- Right to refusal of treatment.
- Right to informed consent before any procedure / surgery / treatment.
- Right to information on safe and effective use of medication and the potential side effects of the medication.
- Right to confidentiality of patient information.
- Right to information on infection, specific diseases process, complication and prevention strategies.
- Right to information on diet and nutrition and food drug interaction.
- Right to access clinical records.
- Right to express complain or grievances and to get them redressed.
Responsibilities
- To provide correct and truthful medical history and personal details of the patient.
- To communicate to the doctor when not able to understand treatment given or considering alternative therapy.
- To abide by all hospital rules and regulations.
- To inform the authorities if the patient’s condition worsens or does not follow expected course.
- To pay for services in a timely manner as per hospital policies.
- To follow the prescribed treatment plan.
- To accept, where applicable, adaptations to the environment to ensure safe and secure stay in hospital.
- To accept the measures taken by hospital to ensure privacy and confidentiality of medical records.
- To attend follow up appointments as requested.
- To keep the hospital property clean. Relatives are not allowed to bathe / wash clothes in the hospital.
- To refrain from spitting, chewing gum / Gutka / pan, smoking and consumption of alcohol.
- To avoid loud speaking and respect silence zones.
- To conserve energy, water and be Eco friendly.