Rights

  • Right to information in an understandable language, education about the patients healthcare needs and expected cost of treatment.
  • Right to personal dignity and privacy during examination, procedures and treatment.
  • Right to protection from physical abuse and neglect.
  • Right to refusal of treatment.
  • Right to informed consent before any procedure / surgery / treatment.
  • Right to information on safe and effective use of medication and the potential side effects of the medication.
  • Right to confidentiality of patient information.
  • Right to information on infection, specific diseases process, complication and prevention strategies.
  • Right to information on diet and nutrition and food drug interaction.
  • Right to access clinical records.
  • Right to express complain or grievances and to get them redressed.

Responsibilities

  • To provide correct and truthful medical history and personal details of the patient.
  • To communicate to the doctor when not able to understand treatment given or considering alternative therapy.
  • To abide by all hospital rules and regulations.
  • To inform the authorities if the patient’s condition worsens or does not follow expected course.
  • To pay for services in a timely manner as per hospital policies.
  • To follow the prescribed treatment plan.
  • To accept, where applicable, adaptations to the environment to ensure safe and secure stay in hospital.
  • To accept the measures taken by hospital to ensure privacy and confidentiality of medical records.
  • To attend follow up appointments as requested.
  • To keep the hospital property clean. Relatives are not allowed to bathe / wash clothes in the hospital.
  • To refrain from spitting, chewing gum / Gutka / pan, smoking and consumption of alcohol.
  • To avoid loud speaking and respect silence zones.
  • To conserve energy, water and be Eco friendly.